Frequently Asked Questions Is my information safe?
Do you sell my information?
When do I receive my items after purchase?
I purchased items with an echeck and it was not shipped.
My order was shipped but has not arrived yet.
Is my information safe? Yes! We take every effort to keep your information safe and secure during your shopping experience with us. Our shopping cart is protected by secure SSL certificates which encripts all your pertinent information during checkout. When you are checking out look for the 'https://' in the address bar and the padlock at the bottom of your explorer window which indicates that you are on a protected site. Back to Top
Do you sell my information? Absolutely Not! We will not sell or rent your personal information to third parties for their marketing purposes and will only disclose your personal information in accordance with our Privacy Policy and/or with your explicit consent.
Please review our privacy policy here http://www.subtledesires.com/privacy.php Back to Top
When do I receive my items after purchase? We ship our items with different carriers. UPS, USPS and FedEx. There are many shipping options for you to choose from. The delivery time is dependent on the shipping option that you select on checkout. Take a look at our shipping options http://www.subtledesires.com/shipping.php Back to Top
I purchased items with an echeck and it was not shipped. Orders are only processed when the complete payment is received which may differ from the time the order was placed.
If you use a U.S. bank account, it can take up to four business days for the electronic funds transfer to complete and for the funds to become available to the recipient of your payment.
If you use a Canadian bank account, it can take up to eight business days for the electronic funds transfer to complete and for the funds to become available to the recipient of your payment.
If you use a UK bank account, it can take up to nine working days for the electronic funds transfer to complete and for the funds to become available to the recipient of your payment.
If you use an Australian bank account, it can take up to three working days for the electronic funds transfer to complete and for the funds to become available to the recipient of your payment.
Your recipient's balance does not reflect your eCheck payment until the funds transfer is complete. Back to Top
My order was shipped but has not arrived yet. All orders have tracking information sent to the email address that was provided with the order. An email is also sent with direction and links to track your order.
Orders that are delivered outside the USA will pass through your country's customs check point. The travel time for the package through customs is dependent on your country's laws and procedures. Back to Top | 
